Policies

Overview

Transfer Studio specialises in custom Direct to Film (DTF) printing. Due to the customised nature of our products, please read the following policies carefully before placing an order. By submitting an order with Transfer Studio, you agree to the terms outlined below.

Product Returns & Refunds

Due to the custom-made nature of DTF printed products, Transfer Studio does not offer refunds or exchanges for change of mind once an order has been placed.

Refunds or reprints will only be considered in warrantable circumstances and where required under Australian State and Federal Consumer Law.

Eligible Warranty Claims

We will review refund, reprint, or store credit requests only if:

The product has been misprinted
The product is materially defective
The product has a manufacturing fault

All claims must be submitted within 14 days of receiving your order, along with:

Your order or invoice number
A brief description of the issue
Clear photos of the faulty product

If approved, Transfer Studio will arrange a suitable resolution (reprint, credit, or refund where legally required).

Return Shipping

The customer is responsible for organising return shipping
All shipping costs associated with warranty returns are the responsibility of the customer
Shipping costs are non-refundable

Print Tolerances

The following tolerances are considered acceptable within industry standards and are not eligible for refund or exchange:

Print size: ±1cm
Print placement (if pressing services are used): ±3cm vertically and horizontally
(Placement can vary depending on garment size and print dimensions)

File & Design Responsibility

PNG 300Dpi resolution artwork is required to ensure maximum quality. Customers are solely responsible for ensuring artwork files are correct before placing an order
We do not proof or modify customer-supplied artwork
Orders that are approved and paid for are considered authorised for production
Changes requested after payment are not guaranteed

Transfer Studio is not responsible for:

Incorrect files supplied
Colour variations caused by file setup
Low-resolution or poor-quality artwork

Colour Disclaimer

All printing is completed in CMYK
Exact colour matching is not guaranteed
We do not print metallic, fluorescent (fluro), or hypercolour inks

If colour accuracy is critical, we strongly recommend ordering a sample print before committing to a larger order.

As a general rule:

If it cannot be accurately printed on a CMYK printer at home, it cannot be printed on our CMYK production printers.

Dissatisfaction with colour outcome alone is not grounds for a refund or reprint.

Discount Codes

Only one discount code may be used per order
Discount codes cannot be combined or stacked

Shipping Policy

Shipping Carriers

Transfer Studio primarily uses Australia Post. In some cases, third-party couriers may be used.

Shipping Timeframes

Shipping times are determined by the carrier and may vary. Transfer Studio is not responsible for delays caused by:

Courier delays
Weather events
Public holidays
Unforeseen circumstances

Shipping Damage & Liability

Transfer Studio is not liable for damage caused during transit by third-party couriers.

Optional shipping insurance may be available at checkout.
If shipping insurance is purchased and an item is damaged in transit, we will reprint the order at no additional cost.

Shipping Addresses

Customers are responsible for providing accurate and complete shipping details. Transfer Studio is not responsible for delays or losses caused by incorrect address information.

Tracking

Tracking details will be provided once your order has been dispatched.

Shipping Locations

We currently ship within Australia only. International shipping is not available at this time.

Stock Availability

If a product or material becomes unavailable after an order is placed, Transfer Studio will contact the customer to discuss:

Revised production or delivery timelines, or
A refund where applicable

Policy Updates

Transfer Studio reserves the right to update or amend these policies at any time without prior notice. Customers are encouraged to review our policies regularly.